|BPO / ITES / Telecaller / Customer Care|
|4 - 7 Years|
|16 -20 Lacs (P.A.)|
-Strong financial management acumen. Understanding of P&L
-Strong understanding of contracts and key BPO dynamics governing them
-Strong customer service orientation and client management skills
-Robust experience of driving key customer metrics like NPS and Repeat
-Fundamentally a strong people manager. Should be able to guide a team to success
Soft Skills/Communication Skills/ Technical Knowledge/Skills:
-Strong written and verbal communication & technical writing skills.
-Strong understanding of contracts and key BPO dynamics governing them.
-Strong customer service orientation and client management skills.
-Fundamentally a strong people manager. Should be able to guide a team to success.
-Excellent people management & leadership qualities
-Managing delivery of domestic account
-Delivery matrix and contractual SLA management
-Day to day client management
-Managing a span of 2000+ FTs across multiple accounts
-Lead all client and internal calls for the process, single point of contact.
-Direct workflow, training and other shared services for optimum functioning of account.
-Manage attrition and career planning of all employees within span of control.
-Grow account strategically to increase top line for the organization.
At Prowiz Consulting we do Head Hunting via detailed research followed by execution of strategic talent acquisition plans . We do top management/ Senior level hiring for BANKING Segment, viz. Corporate Banking, Retail & Consumer Banking.